The Caller With a Burst Line Is Not Shopping. Whoever Answers First Wins.
The gap between a call landing and a truck being assigned is where the margin goes. We install the triage, dispatch, and follow-through system that closes it.
The Plumbing-Specific Leak
Urgent calls are won on answer speed, not on price or reputation.
Triage is informal, so the wrong jobs get the fastest trucks.
Voicemail and after-hours overflow are treated as acceptable losses.
Quoted but unscheduled work sits with no follow-up owner.
Built Into Your Business, Not Handed Over as a Plan.
- Call-handling standards with a missed-call recovery workflow
- Triage rules that route jobs by urgency and margin
- Dispatch board with assignment ownership and time targets
- Follow-up cadence on quoted, unscheduled work
- Answer-rate and speed-to-dispatch reporting
This work sits in the Revenue Conversion Lab, one of the three focus areas we run against.
How This Actually Gets Fixed.
- 01
Profit Gap Call
Thirty structured minutes. We name the gap that is costing you the most and give a straight answer on fit.
- 02
Weekly Systems Partnership
The standing weekly working session where the system gets built and installed alongside you. $1,500 per month, month to month.
- 03
Diagnostic Inspection or Lab
For owners who want a full staged rebuild rather than an ongoing partnership. The graduation path, not the entry point.
If your answer rate has never been measured, that number is the first thing worth knowing.